Terms & Conditions

TERMS & CONDITIONS AND PRIVACY POLICY

 

 

These General Sales Conditions govern solely sales by NATURAPURA (hereinafter “Company”) of products offered on the website www.naturapura.com (hereinafter “Website”).

The products sold via the website are reserved for private individuals using the Website (hereinafter "Members").

Validation of an order of a product offered on the Website implies that you explicitly accept these general sales conditions without any manuscript signature being required.

Failure by a Member to respect his obligations under these general sales conditions, may result in his membership account being suspended or cancelled, notwithstanding any damages and interest that may be sought.

 

INDEX:

Article 1: Company

Article 2: Products

Article 3: Prices

Article 4: Availability

Article 5: Ordering

Article 6: Payment

Article 7: Delivery

Article 8: Withdrawal

Article 9: Warranty

Article 10: Personal data

Article 11: Disputes

 

 

Article 1: Company

The Website is edited and operated by NaturaPura Ibérica – Produção e Comércio de Produtos Naturais, S.A., company registration in Portugal number 504621823, with head office at Parque Industrial da Pousa, Lote 24, Fração B, Lugar da Devesa ou Curros, 4755-411 Barcelos.

Customers and Members may contact our Customer Service on the Website by sending an email via the contact form or to the address: eshop@naturapura.com

 

Article 2: Products

 

The Products are all of the goods offered for sale by the Company on its Website(s).

Products offered by the Company in the Website complies all legislation and the standards applicable in the European Union.

The Company will do all it can to ensure that the photographic visuals of the products faithfully represent the products offered for sale.

Each product is moreover accompanied by an exact description of its main characteristics.

In the event of any obvious error between the characteristics of the product and its representation, the Member may return it and request a refund in accordance with the provisions of Article 8 below.

 

Article 3: Prices

 

Prices of our Products are shown in € (Euros), including all taxes (including eco-participation but excluding handling and shipping costs, which will be indicated when the order is definitively validated and will be included in the final invoice)

 

For all countries outside the EU, the prices mentioned on the website may not take into account the VAT for said countries.

The order total mentioned on your delivery slip and invoice may not include all taxes. Because of this, you may be required to pay customs tax, or an additional fee upon reception of the order. The aforementioned taxes are inherent to item delivery and are to be borne by the recipient.

The Company is not legally required to check and inform customers about customs tax and other applicable fees. Instead, it is your own responsibility to request the information from competent authorities in the territory in which your order is delivered.

Company reserves the right to modify its prices at any time but the Products will be billed on the basis of the rates in force at the time the orders are registered.

The Products remain property of the Company until the price has been received in full.

The Company does not propose tax-free sales.

 

Article 4: Availability

 

The Products offered and prices are valid as long as they are visible on the Website and subject to the availability of stocks.

In the event of the unavailability of a Product after an order has been placed, the Member will be informed by e-mail or by telephone of the delivery of a partial order or its cancellation.

The Member will then be refunded all or part of his order within at most 14 days of having been notified of the cancellation of his order. The refund will be made in the same manner as that used by the Member to pay at the time of his purchase (voucher or credit card).

 

Article 5: Ordering

 

You declare that you are aware of and have accepted these General Sales Conditions prior to placing your order.

In accordance with the provisions of Law on the conclusion of online contracts, the contract will be concluded when you click on the button that allows you to confirm your order, after having viewed its details and, in particular, its total price, and had the possibility to correct any errors.

After having taken note of the detail of your order, and once all the requested information has been entered, you may click on "Confirm" in order to definitively confirm the order.

Validation of your order amounts to acceptance of these General Sales Conditions.

Unless otherwise demonstrated, the data registered in the Website shall constitute proof of all transactions concluded by the Company and its customers.

The Products shall remain property of the Company until the price has been received in full.

We undertake to accept your order form under the terms of these General Sales Conditions.

Contracts concluded on the Website (data relating to your order and the General Sales Conditions in effect on the day of your order) are stored for a period of 10 years. You may access the stored contracts via your “Orders" space.

 

Article 6: Payment methods

 

Online payments may only be made by credit card or via Paypal.

The credit cards accepted are: Visa, Mastercard and American Express.

Member's account will be debited at the end of a maximum term of 4 days following the date of the order and will be considered to be effective upon confirmation of the agreement by the payment centres.

PayPal (Europe) S.à r.l. & Cie, S.C.A. (Luxembourg Companies Registration Office number B 118 349) with registered office in L-2449 Luxembourg, is duly authorised as a Luxembourg credit institution within the meaning of Article 2 of the Act of 5 April 1993 on the Financial Sector, as amended (the "Act") and is subject to prudential surveillance by the Luxembourg supervisory authority, the "Commission de Surveillance du Secteur Financier" (CSSF), provides payment services and specialises in the issuing of electronic money between the purchaser and a third-party entity. Paypal ensures that the purchaser's bank information is confidential. It executes any payment order generated by the customer and credits the Company accordingly within 3 working days. By validating the payment order, the customer authorises Paypal to obtain the funds from an applicable funding source for the purpose of transferring the balance to the recipient.

PayPal provides the Company with the funds for the transactions.

All your purchase transactions are strictly confidential and encoded using the SSL protocol.

The Company does not have access to that data and does not store them on its servers.

For this reason, you will be asked to re-enter your details for every new transaction on the Website.

When you press the "Validate" button to validate your order, our bank verifies the validity of your credit card number and checks that it has not been blocked for any reason.

In this way, you are doubly protected against misuse and fraud.

 

Article 7: Delivery


The products purchased on the Website are delivered in the following countries unless otherwise specifically stated on the product information sheet.

 

EUROPEAN UNION COUNTRIES

 

Andorra; Austria; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Great Britain and Northern Ireland; Greece; Hungary; Ireland; Jersey; Latvia; Lithuania; Malta; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.

 

REST OF THE WORLD

 

AFGHANISTAN

ECUADOR

PALAU

TURKEY

ALBANIA

FIJI

PALESTINE

URUGUAY

ANGUILLA

GEORGIA

PANAMA

VANUATU

ANTIGUA & BARBUDA

GRANADA PAPUA

NEW GUINEA

VENEZUELA

SAUDI ARABIA

GUATEMALA

PARAGUAY

VIRGIN ISLANDS (AMERICAN)

ARGENTINA

GUERNSEY

PERU

VIRGIN ISLANDS (GB)

ARMENIA

HAITI

PHILIPPINES

VIET NAM

ARUBA

HONDURAS

PUERTO RICO

WALLIS AND FUTUNA

BAHAMAS

INDIA

QATAR

JAPAN

BAHRAIN INDONESIA

RUSSIA

ICELAND

ICELAND

BANGLADESH

IRAQ

SABA

MACEDONIA

BARBADOS

IRAN

SAIPAN (MARIANA ISLANDS)

MONTENEGRO

BELIZE

ISRAEL

SALOMON

SAN MARINO

BERMUDA

JORDAN

SAMOA

SERBIA / KOSOVO

BHUTAN

KAZAKHSTAN

AMERICAN SAMOA

UKRAINE

BELARUS

KIRGHIZISTAN

SAO TOME AND PRINCIPE

VATICAN CITY

BOLIVIA

KIRIBATI

SEYCHELLES

AUSTRALIA

BONAIRE

KUWAIT

SRI LANKA

CHRISTMAS ISLAND

BOSNIA AND HERZEGOVINA

LAOS

ST KITTS AND NEVIS

COCOS (KEELING ISLANDS)

BRAZIL

LEBANON

SINT EUSTATIUS

NAURU

BRUNEI

MALAYSIA

ST JOHN NORFOLK

ISLAND

CAMBODIA

MALDIVES

ST MARTIN (DUTCH SIDE)

TUVALU

CANARY ISLANDS

MARSHALL (ISLANDS)

ST THOMAS

CANADA

CAYMAN ISLANDS

MAURITIUS

ST VINCENT AND THE GRENADINES

LIECHTENSTEIN

CEUTA

MELLILA

ST CROIX

FAROE ISLANDS

CHILE

MEXICO

ST LUCIA

GREENLAND

CHINA

MICRONESIA

SURINAME

HONG KONG

COLOMBIA

MOLDAVIA

SYRIA

MACAU

COMOROS

MONGOLIA

TAJIKISTAN

NORWAY

SOUTH KOREA

MONTSERRAT

TAIWAN

COOK ISLANDS

CUBA

BURMA

THAILAND

NEW ZEALAND

CURACAO

NEPAL

EAST TIMOR

SINGAPORE

DOMINICAN REPUBLIC

NICARAGUA

TONGA (ISLANDS)

 

DOMINICA (COMMONWEALTH)

OMAN

TRINIDAD AND TOBAGO

 

EL SALVADOR

UZBEKISTAN

TURKMENISTAN

 

UNITED ARAB EMIRATES

PAKISTAN

TURKS AND CAICOS ISLANDS

 

The products will be delivered to the address you enter during the ordering process or to the point of withdrawal of your choice (depending on the carrier chosen).

For logistical reasons, we are not able to deliver an order to P.O boxes, to a military address, which is indicated as an "Armed Forces" location, or any other site that is considered with restricted address.

The Company reserves the right to divide shipments. The handling and shipping costs will be billed for only 1 shipment.

The indicated delivery date is the latest delivery date.

The delivery times for the Products correspond to the handling time plus the time for delivery.

Delivery times vary from sale to sale and are shown from the order validation stage. They are also given in the e-mail summarising the purchase and in the Account/Orders space.

If a delivery is somehow delayed, this information will be promptly available in the Account/Orders space.

Transport times vary from 3 to 10 days from the date of dispatch depending on the destination.

In the case of personalized items, delivery can take up to 20 business days.

The customer must be present to receive the order at the address indicated by him.

If the customer is not present to receive the order at the address indicated by him, depending on the courier, a note may be left in the letter box indicating the next delivery time or that the package will be put aside (for collection). Should you not be able to be present at the indicated time, please contact the courier at the number shown on that note in order to arrange its collection/delivery.

If the order is returned to us because it was not possible to deliver it (deadline passed, wrong address for recipient, etc.), the customer will be notified automatically by e-mail.

If the Company has not had any response by you within 48 hours of receipt of the e-mail, the Company reserves the right to cancel the order.

Shipping costs will not be refunded in such a case and a handling fee will be due by the Customer to the Company.

Upon reception of your order, you must verify at the time of the delivery that the goods delivered comply with your order; indicate any anomalies on the delivery docket, entering and signing a handwritten reserve; and confirm said reservations in writing to the carrier within 3 working days.

In the event of a delay or if a product is missing, the customer may contact our Customer Service on the Website by sending an e-mail.

If your order has not been delivered within the anticipated deadline, you may contact us, via e-mail or any other durable medium, to effect the delivery within a reasonable additional period.

If we have not done so by said deadline, you may then cancel your order in the same manner.

 

Article 8: Withdrawal

 

In accordance with the applicable Law, as a consumer (natural person who has placed an order on the Website and for purposes that are not within your commercial, industrial, craft-sector on non-commercial professional activity), you have a period of 14 days in which to exercise your legal right of withdrawal. You do not have to give any reasons for exercising your right of withdrawal. You will not be subject to any penalty.

In case of withdrawal, Member will be refunded for the price, except shipping costs.

Costs regarding the return of goods to the Company are responsibility of the Member.

In accordance with the applicable Law, the right of withdrawal may not be exercised for orders of for personalized products.

No purchases of these types of products may, therefore, be returned once received.

In the event of non-compliance or the exercise of the right of withdrawal, you may return your Products after reception, subject to the following provisions:

-You must return the products to us without undue delay and no later than fourteen 14 days from the date of communication of your withdrawal decision;

-The products must without fail be returned properly protected (if possible in their original packaging), in a perfect state for resale (not damaged or sallied in any way by the customer) and accompanied by any accessories. N.B.: The return slip and/or label must not be stuck directly onto the immediate packaging (box/case/shoebox). Such packaging is for presentation purposes and is not the final (outer) packaging of the product.

-The products must not have been used beyond what is necessary to establish the nature, characteristics and proper working of the product. They must, therefore, not show any signs of any prolonged use beyond the time necessary for trying them or trying them on. They must be in a perfect state for resale and suitable for re-commercialisation;

-No parcel will be accepted for which there is nothing that allows the sender (surname, first name, address and order number) to be identified.

The return costs are to be paid by customer alone.

In order to simplify and facilitate the processing of Product returns, you must print out a return slip. The return label is to be stuck on your parcel.

Please note that does not release the Member from the need to pay the return shipment costs (postage), which are to be paid by the Member.

The exercise of the right of withdrawal shall result in the refund of the sums paid at the time of the order, as soon as possible and no later than 14 days from the date on which you exercised said right. However, we may postpone the reimbursement until such time as we have received the goods or until you have furnished proof of dispatch of the goods; the date that will be used being that of the first of these actions.

The refund will be made by bank transfer and/or voucher depending on the means you used to pay for online purchase.

Ensure that you do keep the shipment proof of your product return, meaning a statement written by the carrier or postal service provider indicating the sender and recipient of the product return and proving that the items have been shipped. If our warehouse has not received it, we will ask you this document.

You must follow the procedure described on the Website in order to return goods.

Please note that, if you return a Product because of non-compliance, you must fill out a non-compliance declaration.

Upon reception of the Product by our teams, a penalty of 10 Euros will be deducted from the refund, if there is mistake in the stated reason.

In the event of the exercise of the right of withdrawal, the parcel must be sent to the Company’s address.

The return of all the products or services ordered will give rise to a refund equal to the price of the products, i.e. price of the products ordered minus the initial delivery costs.

A partial return of some of the products ordered it is also possible in these terms. The initial delivery costs will not be reimbursed because our shipping costs are a lump-sum amount and do not depend on the number of products ordered.

We apply the following rules:

-Full monetary reimbursement and/or vouchers depending on the means you used to pay for the products at the time of the online purchase;

-No charges will be deducted for the refund;

-The refund will be made to the customer's bank within 14 days of the date you exercise your right of withdrawal;

-You will be notified by e-mail of the day and amount of the bank transaction;

-Any refund will be made in accordance with the means used by the customer to pay for the products at the time of their purchase;

-We may postpone the reimbursement until such time as we have received the goods or until you have furnished proof of dispatch of the goods; the date that will be used being that of the first of these actions;

-No shipment against refund will be accepted;

-In accordance with the banking legislation, no refund may be made to a credit card if its expiry date has passed. The Company reserves the right, in such an event, to ask you for a document that will allow it to make the corresponding refund.

 

Article 9: Warranty

 

The Company is required to offer its Members the legal guarantees with regard to any defects in the item sold.

In the context of the legal guaranty regarding compliance (with the contract), we undertake:

-Either to repair or replace the product subject to availability of stocks;

-Or to refund you the price of the product (against return of the product), or a part of the price of the product (if you keep the product).

In the context of the warranty against latent defects, you may:

-Either keep the product or ask us for a reduction in the price;

-Or return the product to us and request that the price of the product be refunded as well as the initial shipment costs paid.

The Company is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.

To conform to the contract, the product must be suitable for the purpose usually associated with such a product and, if applicable, correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;

Action resulting from lack of conformity lapses 2 years after delivery of the product.

 

Article 10: Personal data

 

To learn more about the processing and protection of your personal data, please consult or Confidentiality and Data Protection Policy – Cookies.

You have the right to access, rectify and object to data that concerns you at the Website.

You may exercise this right by sending us an e-mail to eshop@naturapura.com or by sending a letter to the Company.

You may also consult or modify your personal data in "Account".

The automated processing of personal information on the Website has been object of a proper declaration to the applicable Committee for Data Protection.

Registration on the Website implies acceptance of these General Sales Conditions.

All e-mails issued by the Company include a link at the bottom of the message allowing you to cancel your subscription by simply clicking on the link.

You can manage your subscriptions, and change your preferences and adapt them to your needs at any time via your account.

Personal data (address, e-mail address and telephone number) may be forwarded to third parties for the purpose of ensuring that an order is properly delivered. The Company is liable for their processing of your details.

However, the e-mail address may be communicated to said partners only with the user's express agreement. The user, of course, retains the subsequent possibility to refuse such communication and may do so by letter or e-mail.

Our Website uses cookies. These are small text files that are registered on your hard disk. The data collected are intended for the Company’s use.

Cookies are necessary for the processing and management of the customer's orders as well as for the commercial relations between the Company and the customer.

They also allow the Company to personalize the services it provides to you and to improve the relevance of the information that it offers you. Most of the cookies are for the purpose of enabling or facilitating your browsing and are necessary for the functioning of our online boutique.

Your express consent is required for the use of any cookies, whether ours or of a third-party, that are not necessary for the functioning of the website.

You may consent to or reject the use of cookies by adjusting the settings of your equipment accordingly. Please consult your browser user guide to find out how to do so.

 

Article 11: Disputes

 

These General Sales Conditions are subject to Portuguese law.

In the event of a dispute regarding the interpretation, execution or validity of these General Sales Conditions, Portuguese courts alone are competent.

In the event of a dispute, an amicable resolution thereof shall be sought prior to any legal action.

We ask for this purpose that you please contact our Customer Service on the Website, by sending an email using the contact form or to the e-mail address: eshop@naturapura.com

The Company privileges a mediation system. The objective of mediation is to seek and offer an amicable, personalized solution to conflicts between the Members and the Company as an alternative to recourse to long and costly legal actions. A mediator is by definition neither judge nor arbitrator; he is a neutral, impartial person and independent.

 

Personal Data, Privacy Policy and Cookies

 

  1. You have the right to access, rectify and object to data that concerns you at the Website.
  2. You may exercise this right by sending us an e-mail to eshop@naturapura.com or by sending a letter to the Company.
  3. You may also consult or modify your personal data in "Account".
  4. The automated processing of personal information on the Website has been object of a proper declaration to the applicable Committee for Data Protection.
  5. Registration on the Website implies acceptance of these General Sales Conditions.
  6. All e-mails issued by the Company include a link at the bottom of the message allowing you to cancel your subscription by simply clicking on the link.
  7. You can manage your subscriptions, and change your preferences and adapt them to your needs at any time via your account.
  8. Personal data (address, e-mail address and telephone number) may be forwarded to third parties for the purpose of ensuring that an order is properly delivered. The Company is liable for their processing of your details.
  9. However, the e-mail address may be communicated to said partners only with the user's express agreement. The user, of course, retains the subsequent possibility to refuse such communication and may do so by letter or e-mail.
  10. Our Website uses cookies. These are small text files that are registered on your hard disk. The data collected are intended for the Company’s use.
  11. Cookies are necessary for the processing and management of the customer's orders as well as for the commercial relations between the Company and the customer.
  12. They also allow the Company to personalise the services it provides to you and to improve the relevance of the information that it offers you. Most of the cookies are for the purpose of enabling or facilitating your browsing and are necessary for the functioning of our online boutique.
  13. Your express consent is required for the use of any cookies, whether ours or of a third-party, that are not necessary for the functioning of the website.
  14. You may consent to or reject the use of cookies by adjusting the settings of your equipment accordingly. Please consult your browser user guide to find out how to do so.
  15. Cookies are small text files that are sent by the websites with relevant information and stored on your computer.
  16. Cookies are used to manage websites, increasing their efficiency, sending information to the webmasters and/or running the user sessions.
  17. Cookies also enable user recognition and fine tunning the navigation to the user's preferences and interests, to improve the user's online experience.
  18. Our website uses cookies to manage the user's navigation, and this management can be carried out by our website or by external entities for statistical purposes.
  19. Our website uses cookies for several purposes, such as: authentication - to recognize the user during the session; security - to help the security resources and to find malicious activities; preferences and services analysis - to record the language chosen by the user and to customize the user's navigation on the website; user statistics - to provide anonymous statistical data for website usage, such as the website from where the user came, visited pages, number of visitors and software used by the customer.
  20. By opening our website, you consent to the use of cookies.
  21. Most browsers allow you to block or restrict cookies using the settings.
  22. Yet to block cookie usage can make difficult to navigate and, ultimately, prevent you from logging on to our website.