Delivery and Returns

Delivery

 

Shipping costs

 

The shipping costs are a standard value regardless of how many items you add to your order.

 

Portugal & Spain

  • 4,95€
  • Order over 60€ - FREE SHIPPING

EU countries

  • 19€
  • Orders over 99€ - FREE SHIPPING

Europe/ USA/ CA/ MX

  • 29€

Rest of the World

  • 39€

 

 

Delivery times

 

Portugal (continent) – 3 business days

Portugal (islands) – 5 business days

Europe – 3 to 8 business days

Rest of the world – 3 to 10 business days

Personalized items – up to 20 business days

 

Note: All the items in your order will be delivery at the same time. Please note that if you order a personalized item along with other products, you will only receive your order within 15 to 20 business days.

 

 

Returns

 

We want you to feel comfortable ordering through our online store!  For you to have the best experience possible, we want to assure you will find the best quality in our products, just as if you were purchasing in our physical stores. If, for any reason, you are not completely satisfied with your purchase, we will refund you the money or replace it with an item of your choice.

 

Returns are always accepted within 10 business days after you receive your order, if the products have not been used or washed and have the original labels attached.

 

If you wish to return any of your purchased items, please contact us to eshop@naturapura.com. We will give you instructions on how to proceed.

 

Note: we do not accept returns of personalized items, unless there is a default or quality issue on the product.